Your Trusted
IT Provider
At ACS IT Services, we bring extensive experience in Managed Service Provider (MSP) operations, serving businesses of all sizes across diverse industries.
Our collective wealth of knowledge allows us to offer services that precisely meet your business needs while ensuring optimal IT operations.
EXTENSION OF YOUR TEAM
We view ourselves as an extension of your team. Whether you require 3rd line support, co-managed services, or full outsourcing, we adapt to your needs seamlessly.
Co-Managed Support
A collaborative approach to IT management, combining our expertise with your in-house team for enhanced efficiency and effectiveness.
3rd Line
Support
Expert troubleshooting and resolutions for complex IT issues, ensuring your operations run smoothly.
Fully
Outsourced
Seamless IT management from start to finish, allowing you to focus on core business activities while we handle all aspects of your IT infrastructure.
MANAGED ENDPOINT
With the rise in remote working, the risk of breaches has increased as home servers may not be as secure as workplace ones. This has created a high demand for fully managed endpoints.
Our expert engineers and UK-based helpdesk ensure all endpoints such as work phones, laptops, servers, and desktops are managed and secured. And we implement all necessary mitigations to prepare for potential breaches.
No infrastructure is completely breach-proof, which is why our engineers work under strict SLAs, responding swiftly to any threats. This allows you to focus on your organisation’s growth.
Ready to streamline your IT operations? Contact our team today to discuss how we can enhance your business
SERVICE DESK EXCELLENCE
When you choose ACS IT Services, our Support Desk engineers become your primary point of contact for assistance. Here’s how we ensure an exceptional service:
Our UK-based team comprises 1st, 2nd, and 3rd line helpdesk engineers.
Each category of engineer is allocated to support contract customers, ensuring familiarity with names and recognition of work practices.
We address issues during the initial phone call whenever possible. For more intricate matters, we assign tickets and direct them to the 2nd and 3rd line helpdesk. This strategic allocation ensures your confidence in having calls promptly answered.
At ACS IT Services, we provide multiple touchpoints tailored to your needs. Whether you require strategic planning, technical engineers, or day-to-day account management, we’ve got you covered. Flexibility is our strength, and we’re here to support you at every level.
CLIENT CASE STUDIES
Rugby Football League
When The Rugby Football League needed to relocate and upgrade their IT infrastructure, they turned to ACS IT Services. Through meticulous planning and execution, we ensured a seamless transition to their new site at the Etihad campus, enhancing network speed, security, and collaboration.
Skipton Hire Centre
When Skipton Hire Centre needed comprehensive IT support after losing their internal IT resource, ACS IT Services stepped in. Through a thorough audit and close collaboration, we ensured a smooth transition to our full Service Desk, eliminating the need for internal IT recruitment and maintaining high service levels.
Just One
Just One partnered with ACS IT Services to update their operating system and resolve infrastructure issues. ACS IT Services implemented a hybrid cloud solution, enhancing accessibility, security, and reliability. The project included data migration, hardware updates, and new network equipment installation.
Want to
read all of our
client stories?
-
ACS LTD. Registered in England & Wales.
-
Registered office: Kismet Buildings, Otley Road, Baildon, BD17 7HB
-
Company No: 06584936
-
© ACS LTD. All Rights Reserved.
