SKIPTON HIRE CENTRE
THE BRIEF
Skipton Hire Centre initially engaged ACS IT Services for network escalation IT support while managing their day-to-day systems, support, and infrastructure internally across their depots. Following the departure of their internal IT resource, Skipton Hire approached ACS IT Services to upgrade their contract and deliver comprehensive IT support across all depots.
Given our existing relationship with Skipton Hire Centre, transitioning to full support began with a thorough audit of their IT estate. We installed remote management and patch management software onto Skipton Hire Centre endpoints to ensure proactive service administration. ACS IT Services then collaborated closely with various departments within Skipton Hire to understand onboarding/offboarding procedures, priority levels for issues, and other IT-related matters not previously escalated to us. This comprehensive understanding facilitated a smooth transition to our full support Service Desk.
Skipton Hire Centre now utilise the full IT Service Desk from ACS IT Services. The seamless transition ensured no disruption or delay in their usual working practices from an IT perspective. Co-managing all IT functions with Skipton Hire eliminated the need to recruit for an internal IT position, allowing them to reallocate budget while maintaining expected service levels and delivery.
"In February, one of our key IT staff members moved on to a new venture, leaving us in need of support for our IT systems. After discussing our situation with Adam at ACS IT Services, we found it straightforward and cost-effective to upgrade from our current escalation support to their full support package. As I am not IT-based, Adam explained everything clearly throughout the process, making the transition quick and easy."
Matthew Wilson,
Managing Director
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ACS LTD. Registered in England & Wales.
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Registered office: Kismet Buildings, Otley Road, Baildon, BD17 7HB
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Company No: 06584936
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