RADIUS AEROSPACE
THE BRIEF
Radius Aerospace faced significant challenges, mainly due to poor service from their incumbent supplier, and they also sought to reduce the number of devices, cut costs, and improve security to protect sensitive information. The existing arrangement with a worldwide manufacturer presented service issues, including delays in parts and ETA updates. Radius Aerospace preferred to work with a regional supplier and required a strong service element.
ACS IT Services adopted a consultative approach, recognising that a one-size-fits-all solution would not suffice. We thoroughly assessed the current fleet, printing volumes for each department, security issues, and service challenges such as delayed ETAs and unresponsive support. We emphasised flexibility and reliability, ensuring ACS IT Services was available five days a week, maintaining fully stocked levels to prevent shortages, and offering next-day or same-day engineer services if needed. An escalation process was established to provide peace of mind. Additionally, ACS IT Services arranged for the sustainable and secure disposal of existing equipment, including wiping all hard drives and providing waste certification.
ACS IT Services won the tender process by presenting a value-add proposition that offered peace of mind and a uniform HP fleet. This approach saved Radius Aerospace money and addressed their security concerns with a Follow me Papercut solution, which provided better visibility of the printing landscape, reducing costs/waste and improved reporting systems. The consultative approach and responsive service ensured that Radius Aerospace's needs were met effectively, resulting in smoother operations.
"Sami & Paul were incredibly attentive to our requirements, demonstrating a flexibility in their approach that really reassured us they understood our needs. They took the time to thoroughly grasp our situation and responded to our issues with a consultative and responsive attitude. Since implementing their solutions, things have been running much more smoothly. They also took care of disposing of our old equipment securely and sustainably, which was a huge relief. Overall, the experience has been very positive, and we feel confident in the continued support from ACS IT Services."
Steve Rice,
Head of IT
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ACS LTD. Registered in England & Wales.
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Registered office: Kismet Buildings, Otley Road, Baildon, BD17 7HB
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Company No: 06584936
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© ACS LTD. All Rights Reserved.
